WHO WE ARE

StrawberrySocial is your
outsourced, flexible & experienced
reputation management team.

Specialising in customer support, moderation, online risk workflows,
strategy and engagement.

As experts in brand protection and online safety, we specialise in the social media arena.

Our grown-up team provides a variety of consultancy, moderation, crisis and online support services for Agencies, Brands and Charities. We focus on authentic engagement with audiences and customers – keeping organisations safe. Customer service is also on offer plus the resources to help you monitor, moderate and engage with your audiences 24/7/365. We also have some cracking expertise in social strategy and training.

Our team have been in the industry for quite a while (from back in the days before Facebook, yes there was such a time) … but we also have some very bright young things keeping us ‘on our toes’. We use well-established processes to smoothly run escalation set-up, moderation, customer support and engagement teams. Ours is a personalised and tailored solution.

our services in detail

AGENCIES

Services for Digital, Advertising + PR help support client service and social teams by assessing and mitigating risk, protecting brands and providing peace of mind through consultancy and round-the-clock moderation and engagement. White-label available.

BRANDS

Supporting their busy in-house staff – providing campaign risk assessment, moderation, community management and customer support across all social media platforms. We are conversant with most tools, including Zendesk. Our remote teams work closely with clients to provide flexible cover when it is most needed.

CHARITIES

Highly experienced in the specific needs of forums, closed communities and social channels; moderating, sign-posting help, risk assessment and guidance, setting up and managing crisis escalation and protecting the community. We take the time to understand the needs of each community and work throughout the night and/or weekend.

STRATEGY + ANALYSIS

Our social strategists provide help with online audits, influencer research, risk assessment and strategic planning.

TRUSTED BY

brands you know and
love

Have you got a campaign in mind, or simply looking for that extra back-up?

OUR KEY TEAM

Rebecca Fitzgerald
CEO and Founder

Rebecca set up StrawberrySocial after working at a large social media agency for nine years, culminating as Director of Client Operations. She has over 16 years’ experience and has also worked in

Shaz Collier
COO

Shaz has over 20 years experience in project management and specialises in fast start-ups, crisis management, digital safety and online communities.

Dan Spicer Social
Strategist and Analyst

Dan is a results-driven social strategist with expertise in research and insights development, social analytics & intelligence, and accelerating customer engagement through social business.

Rebecca Fitzgerald
CEO and Founder

Rebecca set up StrawberrySocial after working at a large social media agency for nine years, culminating as Director of Client Operations. She has over 16 years’ experience and has also worked in

Shaz Collier
COO

Shaz has over 20 years experience in project management and specialises in fast start-ups, crisis management, digital safety and online communities.

Dan Spicer Social
Strategist and Analyst

Dan is a results-driven social strategist with expertise in research and insights development, social analytics & intelligence, and accelerating customer engagement through social business.

Outsource your digital communications moderating, and let us manage your risk strategy.

Case Studies

Learn more about how we can help with your organisation’s forum and/or channel-based communities.