Your brand our protection

EXPERIENCED SUPPORT FOR CHARITIES

We are community management and moderation experts. We help charities with everything from advising on risk, due diligence reporting and escalation processes, to managing Facebook Challenge Groups. We are proud to partner with some of the UK's leading names.

FORUM, SOCIAL MEDIA CHANNEL AND CLOSED GROUPS COMMUNITY MANAGEMENT & MODERATION

As StrawberrySocial, we’ve partnered with charities and non-profit organisations for many years.

Our team have qualifications from CEOP and NSPCC, as well as Moderation Gateway certifications, and work with you to understand what works best for your tailored, highly specialised communities.

our services in detail

We provide moderation and community management shifts out of office hours ensuring your late nights and weekends are covered, keeping your users safe as well as safeguarding your charity’s reputation. 

We are well versed in crafting response templates and FAQs in your tone of voice. We create responses for use in sign-posting avenues of help as well as wording for emergencies.

  • CEOP Ambassador and NSPCC trained team.
  • DBS Enhanced (and non-UK equivalents).
  • Well versed in safeguarding, procedural and house rules implementations.
  • Forums & social channels.
  • We have a collated list that covers most eventualities (we say ‘most’ as you can never be complacent).

We apply different tones of voice for each persona:

  • As a Moderator advising on guidelines & sign-posting avenues of support in crisis.
  • As a Greeter, welcoming new members and finding relevant conversations.
  • As an Admin, engaging your members so they enjoy being part of your community.

Tailored packages, as both one-offs and on-going provision. Some examples: 

  • Half-day workshop to discuss or plan how to increase community engagement.
  • Consultancy on reviving a quiet forum or construct complex (strong) escalation workflows.
  • Teaching your team best practice moderation and engagement techniques for forums and social channels.

Drop us a line to scope out your needs and your budget requirements. We’ll work with you to find the support you need.

Our goal at all times is to provide your community with a safe, open space in which to discuss the issue on which your charity is focused. Whether you are gearing up for a fund-raising campaign, responding to a disaster in which your charity will be in the front line, or safeguarding the brand’s identity and ethos in the face of deserved or undeserved criticism.

We can work with you to make your online presence positive, engaging & responsive.

Outsource your content moderation and digital communications, and let us manage your risk strategy and partner/influencer due diligence.

Case Studies

Learn more about how we can help with your organisation’s forum and/or channel-based communities.