Your Expert Content Moderation Partner
Our social media moderation and community management specialists have been protecting leading charities and global brands online for many years.
We maintain positive, safe online spaces, ensuring your communities are protected from harmful content while fostering healthy engagement. We provide consistent, authentic engagement with your customers which helps build brands and supports marketing, retention and fundraising activities.
Why outsource community management and content moderation to StrawberrySocial?
You’ll be in good company. We partner with leading agencies, brands and charities who prioritise online safety and positive community engagement, including Blue Cross, NHS England, SuperAwesome, NSPCC, Samaritans and Which?.
Our team of experts have the knowledge and skills to monitor, moderate and engage with your online audiences 24/7/365. We pride ourselves on being able to tailor our services to each of our clients’ requirements, whether it be short-term projects, gap filling, multi-lingual cover or out of hours support.
- Online safety experts (All our community managers and moderators are CEOP and NSPCC trained).
- Expertise in diverse content types.
- Scalability for fluctuating content volumes.
- Flexible options available, including short-term (campaign length) contracts
StrawberrySocial is your brand’s guardian online, ensuring your digital spaces are not only safe but thriving.
our services in detail
We can support your in-house Social Media or Community Managers with:
- Around-the-clock content moderation, in 20+ languages
- Community engagement activities, tasks, unique responses.
- Working either alongside your internal team during office hours, or as your secondary team taking over during evenings, holidays and weekends.
- Lightening the load to give your team more time to concentrate on your brand, campaign events and strategic requirements.
- Working with you AS you.
- Peace of mind that your online communities are being monitored and taken care of.
For truly safe, engaged and positive online spaces, you need humans at the helm. And our humans are online safety experts. We have vast experience in moderating youth-centric brands and vulnerable audiences 24/7/365.
- CEOP Ambassador and NSPCC trained team.
- DBS Enhanced (and non-UK equivalents).
- Well versed in safeguarding, procedural and house rules implementations.
Our team will partner with your Support Management Department ensuring we provide a clear, authentic and consistent experience for your customers. We help:
- Provide ongoing, consistent and quick responses for your customers.
- Offer speedy ramp-up time. (We are tech agnostic and familiar with most support tools.)
- Clear those big increases in tickets during busy seasons.
- Support your teams after-hours and during weekends and holidays.
No organisation is safe from online risk or a brand crisis. As veteran social media support for high-risk, sensitive communities, our team is well-versed in the tactics necessary to:
- Proactively mitigate risks and protect brand reputation.
- Identify troubling scenarios before they get out of hand.
- Diffuse online threats and controversial conversations.
- Apply best-in-class methods for safeguarding.
- Escalate risky content to the right people.
Protect your brand’s reputation and assess influencers’ safety and suitability with Influencer Vetting by StrawberrySocial.
Our influencer investigators are professional moderators and certified online safety experts and highly trained to spot problematic content in context.
We can review influencer content for:
- Brand sensitive topics
- Controversial topics
- Notable brand mentions
- Interactions with competitors
- Copyright infringement
- ‘Cause’ affiliations
Traditional marketing agencies need help, too. We’re happy to step in and work with your agency, privately and seamlessly integrating our team with yours so you can focus on what you do best. We:
- Provide confidentiality and anonymity (white label) for brands, charities and agencies.
- Work with you to understand your client’s campaigns.
- Provide clear, authentic and consistent brand voice.
“I wanted to say a HUGE thank you for all your help on our projects – it has been such a game changer to have you on board, and a genuine pleasure to work with you on each live stream!”
SuperAwesome
“SuperAwesome is lucky to be partnered with StrawberrySocial. They have continually provided us with custom solutions for classification and moderation, and have some of the best and most insightful moderators and managers in the business. Their depth of knowledge and willingness to get things solved is unmatched.”
Lynn Snyder, Community Systems Lead, SuperAwesome
“StrawberrySocial are a fantastic agency. They deliver above and beyond expectations and make the transition of using an agency very easy. Their onboarding time is quick and, as they’re Social Media and Crisis Management specialists, they only need to focus on learning our business processes.
They have a very personal touch and overall really care about supporting their clients. I would definitely recommend them to anyone looking for Social Media Moderation support.”
Preena Kamle, Social Media Customer Service Manager, Just Eat
“We have built a real, honest relationship of trust since starting with the team. There have been times that we have had to have really difficult conversations during a crisis or escalation and we’ve bonded through these conversations. We’ve become real friends through these difficult times.”
Lizzie Carse, Social Media Customer Service Manager, NSPCC
“Basically, I know the level of communication, I know the level of service is going to be top notch, reliable, and on time. Communication from their team is ongoing and clear.”
Jon Stricklin-Coutinho, Social Media Customer Service Manager, Which?
“We would absolutely recommend StrawberrySocial. What is great, is that even though the proposal to expand our moderation and engagement services was approved quickly for us, StrawberrySocial was so helpful to talk about our needs, our barriers, and how best to use their support.”
Kate English, Senior Social Media Officer, NDCS
“We feel reassured that when we leave the office, StrawberrySocial carries on the job of supporting men and their loved ones. They are friendly and approachable with a light touch and are very good at flagging issues and solving challenges. They understand the context of highly complex conversations involving medical treatment and side effects. We would recommend StrawberrySocial because they took the time to understand who we are and what we are about, and are always there when we need to get hold of them. They also save us significant costs.”
Sue Boyes, Peer Support Manager, PCUK
Outsource your community management and content moderation to the experts. Let us help you keep your brand and online communities safe.
