MODERATION AND BRAND SAFETY
Protect your brand, audiences and online communities with 24/7 human-led moderation support.
From spam and abuse to misinformation, impersonation and harmful content, StrawberrySocial helps organisations manage online risk at scale while maintaining safe, trusted and on-brand digital spaces.
HUMAN MODERATION FOR MODERN ONLINE COMMUNITIES
Brands, agencies and organisations now face increasing pressure to manage online harms, reputational threats, platform policy changes and fast-moving conversations across multiple channels and time zones.
StrawberrySocial provides experienced human moderation support designed to help organisations maintain healthier online spaces while protecting audiences, communities and brand reputation.
Our global team works as an extension of yours, delivering responsive, multilingual moderation coverage across social platforms, campaigns and community environments.
Why choose StrawberrySocial?
- 24/7 global coverage across global social platforms and time zones
- 20+ languages supported by our international team.
- Trusted by global brands, agencies and charities.
- Certified online safety expertise alongside operational moderation.
- Flexible support designed around your workflows, escalation processes and audience needs.
- Human judgement at the heart of every decision.
How we can help
Professional content moderation across your social channels, handled by experienced (human) specialists who understand how to manage conversations at scale.
- Review and management of comments, replies and user-generated (UGC) content
- Social ads comment moderation
- Social media monitoring and listening
- Management of inbound messages, DMs and sensitive audience interaction
- Support healthier online communities through consistent moderation, escalation handling and policy enforcement
- Round-the-clock coverage
- Global moderation coverage across 20+ languages and multiple time zones.
For truly safe, engaged and positive online spaces, you need humans at the helm. And our humans are online safety experts. We have vast experience in moderating youth-centric brands and vulnerable audiences 24/7/365.
Our moderators are:
- CEOP Ambassadors and NSPCC trained.
- DBS Enhanced certified (or non-UK equivalent).
- Experts in safeguarding, managing escalations, and enforcing procedural and community guidelines.
Your customers expect fast, helpful responses wherever they’re talking about you and whenever they reach out. We integrate seamlessly with your support function to deliver consistent, on-brand social customer service at any scale.
- Social media monitoring and listening
- Ongoing, quick and on-brand responses across all your social channels.
- Tech-agnostic and familiar with most support tools. We get up to speed fast.
- Surge capacity during busy seasons, product launches and ad campaigns.
- Take the pressure off your social team. We flex around your hours, not the other way round.
No organisation is safe from online risk or a brand crisis. As veteran social media support for high-risk, sensitive communities, our team is well-versed in the tactics necessary to:
- Proactively mitigate risks and protect brand reputation.
- Identify troubling scenarios before they get out of hand.
- Diffuse online threats and controversial conversations.
- Apply best-in-class methods for safeguarding.
- Escalate risky content to the right people.
You don’t always have the capacity. We do. We work quietly behind the scenes, seamlessly integrating our team with yours so you can focus on what you do best.
- Full white label confidentiality across every engagement
- We take the time to understand your clients’ campaigns thoroughly
- Consistent, authentic brand voice across every account
- On-demand support without the headcount
Find out more about our white label content moderation packages for agencies.
PROTECTING BRANDS, COMMUNITIES, AUDIENCES
Modern moderation is about more than removing spam. Organisations face increasing pressure to manage online harms, misinformation, impersonation, co-ordinated abuse and fast-moving reputational risks.
We help teams:
- Maintain safer online environments
- Protect brand reputation
- Reduce moderation backlogs
- Respond faster to emerging issues
- Support internal teams during campaigns and high-volume periods
- Maintain consistency across global audiences and channels
SAFER SPACES.
STRONGER COMMUNITIES.
PROTECTED REPUTATIONS.
Who we support
Trusted by organisations where reputation, safety and public trust matter.
Brands
Brand reputation protection and audience support across social channels.
Agencies
Bolt on 24/7 moderation coverage and support for client campaigns and live events.
Charities
We support safer communities and manage sensitive conversations with care and expertise.
HIGH-VOLUME CAMPAIGNS
Scale moderation during launches, activations, live broadcasts and peak activity.
INTERNATIONAL COMMUNITIES
Delivering consistent moderation across multiple regions, languages and cultures.
“StrawberrySocial’s services have been highly valuable in helping us with our influencer due diligence and social media moderation. Their work was delivered quickly, thoroughly and with care and tact, and I couldn’t recommend them enough”
Nish O'Connor - Pave Creators
“Rigorous, professional, friendly, approachable, confident and knowledgeable – all adjectives I use to describe the service we receive from StrawberrySocial. And beyond this, they are always just lovely to work with. The quality of thinking, the outputs and the drive to deliver outstanding social content – event when working on a short-term contract – has always stood out for me. I don’t think twice about giving Rebecca and the team a call if we ever need additional support, and they always deliver.”
Ben Nunn, Blackbridge Communications
“Flexible and proactive in their approach to partnership collaborations. Hit the ground running and deliver results for client accounts across a variety of industries.”
Stefan Evans, Social Chain
“We’ve seen 169% overall audience growth since starting regular engagement with StrawberrySocial. We’ve had someone tell us that seeing RNIB repeatedly stand up for the cause on social media meant they were delighted to sign up for a regular donation when a face-to-face fundraiser knocked on their door.”
Head of Social Media, RNIB
“We just wanted to say how amazing the social media team are! It’s been a massive boost having your messages, comments and emails of support. Keep up the good work.”
Dementia UK community member
“StrawberrySocial has worked with Blue Cross since 2021, connecting, engaging and, in the case of Instagram, growing new audiences by 67%. The high level of engagement has made our audience feel enthusiastic and empowered to share updates on their pets with us and the rest of our community. It’s these organic conversations that make the most difference.”
Blue Cross Social Media Team
“I wanted to say a HUGE thank you for all your help on our projects – it has been such a game changer to have you on board, and a genuine pleasure to work with you on each live stream!”
SuperAwesome
“SuperAwesome is lucky to be partnered with StrawberrySocial. They have continually provided us with custom solutions for classification and moderation, and have some of the best and most insightful moderators and managers in the business. Their depth of knowledge and willingness to get things solved is unmatched.”
Lynn Snyder, Community Systems Lead, SuperAwesome
“StrawberrySocial are a fantastic agency. They deliver above and beyond expectations and make the transition of using an agency very easy. Their onboarding time is quick and, as they’re Social Media and Crisis Management specialists, they only need to focus on learning our business processes.
They have a very personal touch and overall really care about supporting their clients. I would definitely recommend them to anyone looking for Social Media Moderation support.”
Preena Kamle, Social Media Customer Service Manager, Just Eat
“We have built a real, honest relationship of trust since starting with the team. There have been times that we have had to have really difficult conversations during a crisis or escalation and we’ve bonded through these conversations. We’ve become real friends through these difficult times.”
Lizzie Carse, Social Media Customer Service Manager, NSPCC
“Basically, I know the level of communication, I know the level of service is going to be top notch, reliable, and on time. Communication from their team is ongoing and clear.”
Jon Stricklin-Coutinho, Social Media Customer Service Manager, Which?
“We would absolutely recommend StrawberrySocial. What is great, is that even though the proposal to expand our moderation and engagement services was approved quickly for us, StrawberrySocial was so helpful to talk about our needs, our barriers, and how best to use their support.”
Kate English, Senior Social Media Officer, NDCS
“We feel reassured that when we leave the office, StrawberrySocial carries on the job of supporting men and their loved ones. They are friendly and approachable with a light touch and are very good at flagging issues and solving challenges. They understand the context of highly complex conversations involving medical treatment and side effects. We would recommend StrawberrySocial because they took the time to understand who we are and what we are about, and are always there when we need to get hold of them. They also save us significant costs.”
Sue Boyes, Peer Support Manager, PCUK
FULL INFLUENCER PROGRAMME SUPPORT
Our expert team can provide support at every stage of your influencer marketing programme.
- Finding suitable influencers
- Risk assessing and vetting influencers
- Managing brand reputational risk
- Managing and evaluating influencer campaigns
Our live moderation experts can also vet and review live-streaming content (in real-time) for brands. Find out more about our Gaming Moderation Services.
Need social media moderation support that scales with your audience?
