Always-on, on-brand engagement across every channel. We respond, nurture and grow your community so you never miss a conversation.
Rigorous vetting and monitoring of influencer partnerships to keep your brand compliant and protected from reputational risk.
Round-the-clock moderation that protects your reputation. We manage escalations and keep your spaces safe.
From audits and channel reviews to platform changes and emerging trends, we help organisations turn insight into action.
Join the team behind some of the world’s most active online communities. Explore careers, freelance opportunities and life at StrawberrySocial.
Latest company news from the StrawberrySocial team.
Insights and strategies for building safer online communities and stronger brands
Guidance, tools and practical resources to help organisations build safer, healthier online communities.
The latest updates on AI, online safety, platform policy and moderation trends shaping digital communities.
Always-on, on-brand engagement across every channel. We respond, nurture and grow your community so you never miss a conversation.
Rigorous vetting and monitoring of influencer partnerships to keep your brand compliant and protected from reputational risk.
Round-the-clock moderation that protects your reputation. We manage escalations and keep your spaces safe.
From audits and channel reviews to platform changes and emerging trends, we help organisations turn insight into action.
Join the team behind some of the world’s most active online communities. Explore careers, freelance opportunities and life at StrawberrySocial.
Latest company news from the StrawberrySocial team.
Insights and strategies for building safer online communities and stronger brands
Guidance, tools and practical resources to help organisations build safer, healthier online communities.
The latest updates on AI, online safety, platform policy and moderation trends shaping digital communities.
INSIGHTS & STRATEGY
Not every trend deserves your attention. We help brands identify the insights, opportunities and risks that actually matter, turning social media activity into clear, confident strategic decisions.
Social media has changed. Platforms are evolving faster than ever, audiences are fragmenting, algorithms are shifting and online safety concerns are increasingly influencing where and how organisations engage.
A successful social media strategy is no longer just about content. It is about understanding where your audiences are, building meaningful engagement, managing risk, protecting your reputation and ensuring every platform supports your wider organisational goals.
At StrawberrySocial, we help charities, brands and agencies develop practical social media strategies that balance growth, engagement and community safety. Whether you’re reviewing your channel mix, launching a new campaign, responding to platform changes or building a long-term roadmap, we provide the insight and expertise needed to make confident decisions.
From audience research and platform selection to governance, moderation planning and community engagement, we help you create a strategy that is built for today’s social media landscape.
our services in detail
Using market-leading social listening software to understand consumer behaviour and the drivers of online engagement. This data can then be used for building personas, identifying segmentation opportunities, support content marketing initiatives and form the foundations for your digital and social strategy.
It’s surprising how often we speak with clients and analytics is taken for granted – Facebook insights will give you all the data you need right… wrong. From UTM tagging protocols through to multi-touch attribution, we will recommend the best analytics and reporting framework aligned to your strategy.
“StrawberrySocial’s services have been highly valuable in helping us with our influencer due diligence and social media moderation. Their work was delivered quickly, thoroughly and with care and tact, and I couldn’t recommend them enough”
Nish O'Connor - Pave Creators
“Rigorous, professional, friendly, approachable, confident and knowledgeable – all adjectives I use to describe the service we receive from StrawberrySocial. And beyond this, they are always just lovely to work with. The quality of thinking, the outputs and the drive to deliver outstanding social content – event when working on a short-term contract – has always stood out for me. I don’t think twice about giving Rebecca and the team a call if we ever need additional support, and they always deliver.”
Ben Nunn, Blackbridge Communications
“Flexible and proactive in their approach to partnership collaborations. Hit the ground running and deliver results for client accounts across a variety of industries.”
Stefan Evans, Social Chain
“We’ve seen 169% overall audience growth since starting regular engagement with StrawberrySocial. We’ve had someone tell us that seeing RNIB repeatedly stand up for the cause on social media meant they were delighted to sign up for a regular donation when a face-to-face fundraiser knocked on their door.”
Head of Social Media, RNIB
“We just wanted to say how amazing the social media team are! It’s been a massive boost having your messages, comments and emails of support. Keep up the good work.”
Dementia UK community member
“StrawberrySocial has worked with Blue Cross since 2021, connecting, engaging and, in the case of Instagram, growing new audiences by 67%. The high level of engagement has made our audience feel enthusiastic and empowered to share updates on their pets with us and the rest of our community. It’s these organic conversations that make the most difference.”
Blue Cross Social Media Team
“I wanted to say a HUGE thank you for all your help on our projects – it has been such a game changer to have you on board, and a genuine pleasure to work with you on each live stream!”
SuperAwesome
“SuperAwesome is lucky to be partnered with StrawberrySocial. They have continually provided us with custom solutions for classification and moderation, and have some of the best and most insightful moderators and managers in the business. Their depth of knowledge and willingness to get things solved is unmatched.”
Lynn Snyder, Community Systems Lead, SuperAwesome
“StrawberrySocial are a fantastic agency. They deliver above and beyond expectations and make the transition of using an agency very easy. Their onboarding time is quick and, as they’re Social Media and Crisis Management specialists, they only need to focus on learning our business processes.
They have a very personal touch and overall really care about supporting their clients. I would definitely recommend them to anyone looking for Social Media Moderation support.”
Preena Kamle, Social Media Customer Service Manager, Just Eat
“We have built a real, honest relationship of trust since starting with the team. There have been times that we have had to have really difficult conversations during a crisis or escalation and we’ve bonded through these conversations. We’ve become real friends through these difficult times.”
Lizzie Carse, Social Media Customer Service Manager, NSPCC
“Basically, I know the level of communication, I know the level of service is going to be top notch, reliable, and on time. Communication from their team is ongoing and clear.”
Jon Stricklin-Coutinho, Social Media Customer Service Manager, Which?
“We would absolutely recommend StrawberrySocial. What is great, is that even though the proposal to expand our moderation and engagement services was approved quickly for us, StrawberrySocial was so helpful to talk about our needs, our barriers, and how best to use their support.”
Kate English, Senior Social Media Officer, NDCS
“We feel reassured that when we leave the office, StrawberrySocial carries on the job of supporting men and their loved ones. They are friendly and approachable with a light touch and are very good at flagging issues and solving challenges. They understand the context of highly complex conversations involving medical treatment and side effects. We would recommend StrawberrySocial because they took the time to understand who we are and what we are about, and are always there when we need to get hold of them. They also save us significant costs.”
Sue Boyes, Peer Support Manager, PCUK
Make more confident social media decisions with expert guidance, practical insight and a strategy built around your organisation.
Case Studies
Learn more about how we can help with your organisation’s forum and/or channel-based communities.
Prostate Cancer UK and StrawberrySocial: Ensuring Safe and Supportive Online Communities
"We would recommend StrawberrySocial because they took the time to understand who we are and what we are about, and are always there when we need to get hold of them. They also save us significant costs.” Sue Boyes, Peer Support Manager - Prostate Cancer UK Read MoreNSPCC and StrawberrySocial: Enhancing Social Media Safeguarding and Crisis Management
"Because our services are both unique and may, at times, contain sensitive material, we had a real need for a team that could be available 24/7 but also had the training and fortitude to effectively manage online spaces, and know when to escalate anything immediately which would require review by the Helpline team." Lizzie Carse, Social Media Manager - NSPCC Read MoreWhich? and StrawberrySocial: Delivering Trusted Community Engagement and Social Media Moderation Support
"What impressed me most was how StrawberrySocial was able to pick up our community needs so quickly; during our initial briefing I spent hardly any time explaining the technology because everyone already understood the mechanics of using our systems." Jon Stricklin-Coutinho, Community Manager - Which? Read MoreSupporting NDCS: Enhancing Community Engagement and Safeguarding with Out-of-Hours Moderation
“The Leadership’s biggest issue was our mental health and they wanted to make sure that we had a break and not have to think about work outside of hours. Without StrawberrySocial, my mental health and wellbeing would be through the floor." Kate English, Senior Social Media Officer - NDCS Read MoreHow StrawberrySocial Strengthened Blue Cross’ Community Engagement and Facebook Fundraising Efforts
“The StrawberrySocial team are hard-working, approachable and passionate about the subject matter, which really comes across in their community engagement not only to us but our followers as well. I wouldn’t hesitate in recommending them as a moderation agency.” - Caroline Dolan, Blue Cross’ Social Media & Communications Officer Read MoreFacebook Fundraising Crash affects UK Charities
Facebook Fundraising Crash affects UK Charities “We have built a real, honest relationship of trust since starting with the team. … Read MoreNSPCC Game Safe Festival 2024 Case Study
“The number one goal of hosting a gaming festival was to prove that Gaming could be both entertaining, and safe, for children. With 18 hours of live streamed gaming, featuring over 200 gamers, and reaching an audience of over 370,000, having the support of online safety and moderation experts StrawberrySocial was crucial for us.” - NSPCC Read MoreSuperAwesome Fortnite Live Stream Moderation
Combining high levels of user engagement and visibility, with an appreciation for the specific needs of live, branded safety, StrawberrySocial’s crack team of live stream moderation experts were crucial to the success of this large-scale, fun, and interactive influencer-run gaming event; attracting thousands of community members eager to get involved with the games, and the brand. Read MoreDementia UK Social Media Moderation and Engagement Training
Dementia UK social media Moderation training Bespoke moderation training for specialist charity Specialist dementia nursing charity, Dementia UK enlisted StrawberrySocial to design … Read MoreSpecialist Social Media Support for Blackbridge Communications Agency
Specialist Social Media Support for Blackbridge Communications Agency How agencies use white-label social media support to protect client delivery When … Read MoreManaging Risk and Social Engagement for a High-Profile Charity Campaign
Managing Risk and Social Engagement for a High-Profile Charity Campaign The Project Leading children’s charity, Action for Children, enlisted StrawberrySocial … Read More