Specialist Social Media Support for Blackbridge Communications Agency

How agencies use white-label social media support to protect client delivery

When an agency loses a team member, there’s no pause button for client work. This case study shows how StrawberrySocial provides fast, reliable social media capacity support for agencies under pressure, stepping in at short notice to cover critical client accounts without any drop in quality. Acting as a true extension of the internal team, StrawberrySocial enables agencies to maintain standards, protect client relationships, and keep momentum while permanent recruitment is underway.

The challenge

Before working with us, what problem were you trying to solve?

We’d lost a team member and needed coverage for 2 major clients at the agency while we recruited for a permanent hire. 

Choosing StrawberrySocial

Why did you decide to work with us rather than handle it internally or choose another agency?

We’ve worked with Strawberry on a number of occasions – you were originally recommended by a trusted contact – and we’ve always had a great experience. Whoever you provide us, they’re professional, trustworthy, knowledgeable and fun to work with. Strawberry are now our go-to when we need more capacity.

The work

What did we actually do together?

Over the years you’ve given us freelance support on short notice, which has always been high quality and to the same standard that we’d expect from an internal hire. 

Support has covered everything from content creation and paid social management through to channel management, employee advocacy and client relations. Whatever we’ve needed, Strawberry have had the right specialists to step in and help.  

The impact

What changed as a result of the work?

StrawberrySocial gave us the ability to continue delivering the high standard of work our clients expect from us without delay. 

What stood out?

From the first time we worked together, I was pleasantly surprised how quickly Strawberry understood our agency, our clients, and the work we do. 

That level of commitment and attention to detail is admirable and not something we take for granted.  We’ve worked with other agencies and freelancers who don’t come close to the same level of care that Strawberry’s team consistently shows.

The experience 

How would you describe the experience of working with us?

We trust Strawberry immensely. They’re excellent communicators, always transparent with fees, and their knowledge of social media is second to none.  

What would you say to another organisation considering working with us?

“Just do it. They’re a credit to the industry.”

Advice to others

Is there anything you would emphasise for organisations like yours who are facing a similar challenge?

Don’t wait to get support. We’ve all been burnt in the past, but Strawberry have been consistently reliable and brilliant at what they do. They can help with capacity, and seamlessly transition into your business as a true extension of your team.