Nurture, engage and protect your online audiences 24/7 with specialist social media moderation and community management.

Your Expert Content Moderation Partner

Our social media moderation and community management specialists have been protecting leading charities and global brands online for many years.

We maintain positive, safe online spaces, ensuring your communities are protected from harmful content while fostering healthy engagement. We provide consistent, authentic engagement with your customers which helps build brands and supports marketing, retention and fundraising activities.

Why outsource community management and content moderation to StrawberrySocial?

You’ll be in good company. We partner with leading agencies, brands and charities who prioritise online safety and positive community engagement, including Blue Cross, NHS England, SuperAwesome, NSPCC, Samaritans and Which?. 

Our team of experts have the knowledge and skills to monitor, moderate and engage with your online audiences 24/7/365. We pride ourselves on being able to tailor our services to each of our clients’ requirements, whether it be short-term projects, gap filling, multi-lingual cover or out of hours support.

  • Online safety experts (All our community managers and moderators are CEOP and NSPCC trained).
  • Expertise in diverse content types.
  • Scalability for fluctuating content volumes.
  • Flexible options available, including short-term (campaign length) contracts

StrawberrySocial is your brand’s guardian online, ensuring your digital spaces are not only safe but thriving.

our services in detail

We can support your in-house Social Media or Community Managers with:

  • Around-the-clock content moderation, in 20+ languages
  • Community engagement activities, tasks, unique responses.
  • Working either alongside your internal team during office hours, or as your secondary team taking over during evenings, holidays and weekends.
  • Lightening the load to give your team more time to concentrate on your brand, campaign events and strategic requirements.
  • Working with you AS you.
  • Peace of mind that your online communities are being monitored and taken care of.

For truly safe, engaged and positive online spaces, you need humans at the helm. And our humans are online safety experts. We have vast experience in moderating youth-centric brands and vulnerable audiences 24/7/365.

  • CEOP Ambassador and NSPCC trained team.
  • DBS Enhanced (and non-UK equivalents).
  • Well versed in safeguarding, procedural and house rules implementations.

Our team will partner with your Support Management Department ensuring we provide a clear, authentic and consistent experience for your customers. We help:

  • Provide ongoing, consistent and quick responses for your customers.
  • Offer speedy ramp-up time. (We are tech agnostic and familiar with most support tools.)
  • Clear those big increases in tickets during busy seasons.
  • Support your teams after-hours and during weekends and holidays.

No organisation is safe from online risk or a brand crisis. As veteran social media support for high-risk, sensitive communities, our team is well-versed in the tactics necessary to:

  • Proactively mitigate risks and protect brand reputation.
  • Identify troubling scenarios before they get out of hand.
  • Diffuse online threats and controversial conversations.
  • Apply best-in-class methods for safeguarding.
  • Escalate risky content to the right people.

Traditional marketing agencies need help, too. We’re happy to step in and work with your agency, privately and seamlessly integrating our team with yours so you can focus on what you do best. We:

  • Provide confidentiality and anonymity (white label) for brands, charities and agencies.
  • Work with you to understand your client’s campaigns.
  • Provide clear, authentic and consistent brand voice.

Outsource your community management and content moderation to the experts. Let us help you keep your brand and online communities safe.

Case Studies

Learn more about how we can help moderate and engage your online communities.