JOIN THE PEOPLE BEHIND SAFER, STRONGER ONLINE COMMUNITIES
We’re always looking to meet experienced people who understand social media, online communities and the people behind them.
StrawberrySocial works with brands, charities and agencies around the world, helping them engage audiences, manage communities, protect reputations and keep online spaces safe.
Our freelance network brings together people with different skills, languages, locations and working patterns. If you’re experienced, dependable, good with people and care about creating online communities that are both safe and genuinely engaging, we’d like to hear from you.
The people we’re looking for
We recruit across a range of disciplines, and many people in our network bring experience across more than one.
Community Managers
NOW HIRING
Build relationships and drive engagement.
- Community conversations
- On-brand responses
- Audience understanding
Explore this role
Our community managers help clients build stronger relationships with their audiences.
They engage with communities, respond to comments and messages, encourage conversation and represent clients in a way that feels authentic to their brand.
We’re looking for people who can read a room, spot opportunities for genuine engagement and adapt naturally to different audiences, tones of voice and situations
Social Media Moderators
Keep communities safe, constructive and engaged.
- Content and comments
- On-brand responses
- Judgement and escalation
Explore this role
Our moderators help keep communities safe, welcoming, constructive and on-brand.
The role can involve reviewing comments and user-generated content, applying community guidelines, managing difficult conversations and identifying issues that need escalation.
But good moderation isn’t simply about removing content. Our moderators are often part of the conversation too, encouraging positive engagement, helping people feel heard and using sound judgement to protect both the community and the organisation behind it.
Online Safety & Trust
Support sensitive and higher-risk community work.
- Safeguarding experience
- Policy and risk
- Sensitive escalations
Explore this role
Some communities require more specialist knowledge and experience.
We’re interested in people with backgrounds in online safety, safeguarding, Trust & Safety, policy enforcement, risk, escalation or sensitive-content moderation.
These roles call for people who can stay calm, understand context and make careful decisions when situations are complex or sensitive.
Insights, Reporting & Analysis
Turn conversations into useful insight.
- Themes and sentiment
- Emerging trends and risks
- Useful recommendations
Explore this role
Online conversations tell organisations a huge amount about their audiences.
We’re interested in people who can identify themes, sentiment, trends, risks and opportunities and turn them into useful reporting and recommendations.
That might mean spotting emerging issues, identifying changes in audience behaviour or helping a client understand what their community is really telling them. If you’re good at finding the story behind the data, tell us.
Project Leaders
NOW HIRING
Keep people, quality and delivery on track.
- Rotas and handovers
- Quality and escalations
- Client delivery
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Our project leaders keep people, projects and client delivery moving.
They support community managers and moderators, coordinate rotas and handovers, maintain quality, manage escalations and help ensure client requirements are consistently met.
We’re looking for organised, calm communicators who are comfortable balancing people, priorities and day-to-day delivery.
Broader Social & Digital Specialists
Bring relevant skills beyond the core roles.
- Strategy and campaigns
- Content and training
- Digital operations
Explore this role
Not everyone fits neatly into one job title, and neither does all of our work.
From time to time we need people with wider experience across social media management, strategy, digital operations, campaigns, content, training and other related specialist areas.
If your experience sits alongside the roles above and you think you could bring something useful to StrawberrySocial, tell us what you’re good at.
Speak another language?
We want to know.
Our clients and their audiences are international. We’re particularly interested in people who can confidently moderate, manage or engage with communities in languages other than English.
Whether you speak French, German, Spanish, Italian, Portuguese, Dutch, Arabic, Japanese, Korean, or something completely different, tell us.
It isn’t just about literal translation. The strongest multilingual community work comes from understanding tone, humour, nuance and cultural context.
Around the clock.
Around the world.
Some of the communities we support need looking after 24/7/365. Different locations, time zones and working patterns are genuinely valuable to us.
Being outside the UK is not a disadvantage. It helps us build round-the-clock coverage without asking everybody to work the same hours.
You don’t need to cover them all. Tell us where you’re based, your time zone and when you’re normally available.
What we value
Experience matters. So does judgement.
The people who work well with us tend to be:
- Reliable
- Calm when things get busy
- Excellent communicators
- Culturally aware
- Comfortable using their own judgement
- Able to adapt to different brands and audiences
- Confident about when to escalate
- Genuinely interested in people and online communities
Our work often involves representing clients directly in public-facing spaces, so being able to combine good judgement with an authentic brand voice is particularly important.
You don’t need to tick every box. If you have strong relevant experience and think you’d fit well with the way we work, we’d rather hear from you.
What you can expect from us
Freelance work should still feel like being part of a team.
We want people working with StrawberrySocial to have the information, support and escalation routes they need to do good work. Depending on the project, that can include:
- Clear briefs and expectations
- Support from experienced project leaders
- Defined escalation processes
- Regular communication
- A collaborative team environment
- Respect for the experience and judgement you bring
Some of the communities we support deal with sensitive or challenging subject matter, so good processes and good team support matter.
How freelance work works
There isn’t one standard StrawberrySocial assignment. Some projects involve ongoing cover; others call for campaign support, particular languages, specialist safety experience or additional capacity at busy times.
01
Introduce yourself
Tell us about your experience, languages, location and availability.
02
Join our network
We get to know your skills and where you could fit.
03
Hear from us
When the right opportunity comes up, we get in touch.
We match the needs of a project to people’s experience and availability. Joining the network does not necessarily mean an immediate assignment.