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    • Engagement & Community Management

      Always-on, on-brand engagement across every channel. We respond, nurture and grow your community so you never miss a conversation.

    • Influencer Compliance & Due Diligence

      Rigorous vetting and monitoring of influencer partnerships to keep your brand compliant and protected from reputational risk.

    • Moderation & Brand Safety

      Round-the-clock moderation that protects your reputation. We manage escalations and keep your spaces safe.

    • Insights & Strategy

      From audits and channel reviews to platform changes and emerging trends, we help organisations turn insight into action.

    • Work with us

      Join the team behind some of the world’s most active online communities. Explore careers, freelance opportunities and life at StrawberrySocial.

    • press

      Latest company news from the StrawberrySocial team.

  • Case studies
    • Blog

      Insights and strategies for building safer online communities and stronger brands

    • Safety Resources

      Guidance, tools and practical resources to help organisations build safer, healthier online communities.

    • AI Moderation Hub

      The latest updates on AI, online safety, platform policy and moderation trends shaping digital communities.

This month marks 11 years of StrawberrySocial, and April has already delivered a wave of platform updates and AI-driven changes that underline just how fast this space keeps moving.

From shifting platform functionality to growing regulatory pressure and the increasing role of AI, the direction of travel is clear. Here’s a look at what’s changed, and what it means for marketers and social media teams.

The need for structured, intentional social media strategy

Insights from CharityComms highlight the need for organisations to move beyond reactive posting and toward integrated planning across channels. 

At the same time, StrawberrySocial’s “11 lessons from 11 years” reinforces that long-term success comes down to:

  • Consistency over quick wins
  • Strong operational processes
  • Clear risk management frameworks

Social media is increasingly being treated as an operational discipline rather than a standalone communications channel.

The rise of the “Middle Tier” creator economy

The creator landscape continues to shift away from mega influencers toward “everyday creators.”

Key developments include:

  • Growth in niche audiences and community-led engagement
  • Monetisation through newsletters and direct relationships
  • Smaller, more consistent brand partnership

This creates opportunities to work with creators who bring credibility and community trust, rather than just reach.

More creator partnerships means more to manage behind the scenes. Our Free Influencer Compliance Guide covers what to check, what to avoid, and how to stay protected.

Platforms are doubling down on AI

AI is increasingly embedded across social platforms, quietly shaping how content is prioritised, moderated and experienced day to day.

The growth of AI however comes with risk. A recent Meta AI incident exposing sensitive data highlights the ongoing challenges around AI governance at scale.

Platforms are placing more emphasis on personalised content

Recent updates show platforms continuing to refine how content is prioritised and experienced at an individual level, with greater emphasis on relevance, behaviour and engagement signals.

Feeds are becoming more personalised and less predictable, making it harder to rely on consistent reach. For brands, this means content and community management need to work together, ensuring what you publish not only reaches people, but resonates enough to be surfaced in the first place.

Regulation and accountability are accelerating

In the UK, platforms now have a legal duty to report child sexual exploitation and abuse (CSEA) content to the National Crime Agency, not just remove it.

Meanwhile, amid growing scrutiny around platform design and its impact on users, a landmark US ruling against Meta and YouTube marks a turning point. Platforms are increasingly being treated as responsible for the outcomes their systems create, not just the content they host.

Brand protection is becoming more complex

With the rise of AI-generated content and impersonation, platforms are introducing tools to help detect and prevent misuse. 

Examples include: YouTube expanding likeness detection to prevent AI impersonation and Facebook enhancing tools for impersonation and content theft.

This reinforces the need for active monitoring, clear escalation processes and defined ownership of brand protection.

The impact of user experience on mental health

New research from the World Happiness Report suggests that platforms built around passive scrolling, such as Instagram, negatively impact wellbeing more than platforms that encourage active connection, such as WhatsApp.

Stay on top of the changes

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