GAMING MODERATION
Keeping gaming and live streaming environments safe and enjoyable for everyone 24/7.
Live gaming moderation, engagement and safety experts at your service
We are proud to provide experienced, multilingual moderation and engagement support (including experienced gamers) to leading names in the gaming industry.
Our team of veteran gaming moderators can help to prevent spam, hate speech, harassment, bullying, cheating, and other negative behaviours that can ruin the gaming experience.
Our primary focus is safety – especially where vulnerable audiences may be involved. We have vast experience in moderating youth-centric brands 24/7/365.
Why choose StrawberrySocial as your gaming moderation partner?
Our gaming moderation team are certified online safety experts. We are also gamers. And as gamers we are passionate about maintaining a positive community and preventing toxic behaviour.
Here are some of the things we can do for you:
- Moderate visual, chat based content and live streaming activity
- Review videos, fan art, fan fiction, content creation, freeform drawings, and photography.
- Vet influencers and their content
- Act as live-streaming ‘handlers’ for talent in games and branded game events
- Keep collaborator conversations on track and on brand for promotional events.
- Our team can embed themselves within your gaming culture to become company-represented ‘experts’; Increasing new user acquisition and satisfaction
- Moderate out harassers, trolls, spammers
- Review and report back on new gaming slang, acronyms and pop culture, which can change on a day-to-day basis
gaming moderation services AT A GLANCE
- Gaming forums and communities
- Live gaming and events
- Live chat
- Video streaming
- Official fan forums, message boards and communities
- Fan communities on Twitch, Discord, YouTube, Steam and more
- VoIP
- Children’s games and apps
Danish, European Spanish, French, German, Italian, Latin American Spanish, Norwegian, Swedish. All English dialects (Au, UK, Ca, SA, US)
Our comprehensive influencer risk assessment and vetting service enables organisations to identify which influencers are a good fit and which ones to avoid. We can review influencer content for:
- Brand sensitive topics
- Controversial topics
- Notable brand mentions
- Interactions with competitors
- Copyright infringement
- ‘Cause’ affiliations
Our gaming moderators will review influencer live appearances, actions and engagement in real time to ensure they are delivering against your objectives and brief.
- Multilingual influencer content monitoring and live content audits
- Monitor live video, audio and chat for specified brand or product mentions
“StrawberrySocial are a fantastic agency. They deliver above and beyond expectations and make the transition of using an agency very easy. Their onboarding time is quick and, as they’re Social Media and Crisis Management specialists, they only need to focus on learning our business processes.
They have a very personal touch and overall really care about supporting their clients. I would definitely recommend them to anyone looking for Social Media Moderation support.”
Preena Kamle, Social Media Customer Service Manager, Just Eat
“We have built a real, honest relationship of trust since starting with the team. There have been times that we have had to have really difficult conversations during a crisis or escalation and we’ve bonded through these conversations. We’ve become real friends through these difficult times.”
Lizzie Carse, Social Media Customer Service Manager, NSPCC
“Basically, I know the level of communication, I know the level of service is going to be top notch, reliable, and on time. Communication from their team is ongoing and clear.”
Jon Stricklin-Coutinho, Social Media Customer Service Manager, Which?
“We would absolutely recommend StrawberrySocial. What is great, is that even though the proposal to expand our moderation and engagement services was approved quickly for us, StrawberrySocial was so helpful to talk about our needs, our barriers, and how best to use their support.”
Kate English, Senior Social Media Officer, NDCS
“We feel reassured that when we leave the office, StrawberrySocial carries on the job of supporting men and their loved ones. They are friendly and approachable with a light touch and are very good at flagging issues and solving challenges. They understand the context of highly complex conversations involving medical treatment and side effects. We would recommend StrawberrySocial because they took the time to understand who we are and what we are about, and are always there when we need to get hold of them. They also save us significant costs.”
Sue Boyes, Peer Support Manager, PCUK
FULL INFLUENCER PROGRAMME SUPPORT
Our expert team can provide support at every stage of your influencer marketing programme.
- Finding suitable influencers
- Risk assessing and vetting influencers
- Managing brand reputational risk
- Managing and evaluating influencer campaigns
Our live moderation experts can also vet and review live-streaming content (in real-time) for brands. Find out more about our Gaming Moderation Services.